Extended Stay America Reviews

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I have my phone stolen inside my room by an employee that has abandoned the job. and i reported the issue in front desk. It's been almost a month. Now i need to know if i have to take this further to retrieve my phone. Since i was supposed to get a call from the insurance company...
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2 comments
#2073814

Call Doug Busch. He is the Regional Manager.

This is his direct telephone number (702) 493-**** out of Las Vegas.

Email Bruce Haase Bhaase@***.com Contact your state attorney This company is horrible and they’re abusive. Good luck

#2054131

Did you ever get your phone replaced?

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ID
#2482048 Review #2482048 is a subjective opinion of poster.
Preferred solution
Need my phone replaced
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Extended Stay America - Reach district manager
Extended Stay America - Reach district manager
Extended Stay America - Reach district manager
Extended Stay America - Reach district manager
Extended Stay America - Reach district manager
Extended Stay America - Reach district manager
My children and I checked into Westheimer location on 07/03/2020. There was a strong marijuana smell on the third floor. Was placed in a room on the second floor. Marijuana smell was strong and noticed illegal activity going on. I informed the manager as well as clerk...
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ID
#2084808 Review #2084808 is a subjective opinion of poster.
Service
Extended Stay America Sanitary Conditions
Pros
  • Use of dishes
Cons
  • Poor management
  • Nasty
  • Foul odor
Loss
$1349
Preferred solution
Full refund

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I will write a complaint every single day until I get reimbursed for my first month or a month or 2 free stay. I am at the Vantage Point Drive location in Dallas Texas and this hotel is nothing short of a nightmare. I have been here since December 18th and it started...
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2 comments
#2121199

This location has a 1 star rating on yelp. You have to really work hard to obtain a 1 star rating (42 reviews) on yelp. If you can get a refund I would definitely go somewhere else.

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ID
#3278874 Review #3278874 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
Price reduction
New Reviewer
I have booked a room on trips.com which I usually don't I thought it was a gouda or whatever it's called they actually booked the room at the extended stay in Duluth Georgia by Gwinnett place that was already full and overbooked it was a couple other families there...
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ID
#3263975 Review #3263975 is a subjective opinion of poster.
Location
Decatur, Georgia
New Reviewer
My refrigerator keeps freezing my food maintenance man has been in here said theres nothing he can do. One of the desk clerks that normally does not work here is very rude she was yelling and arguing with other tenants she kicked adult teens out of the workout room and...
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27 comments
#2117546

Call 813

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ID
#3259320 Review #3259320 is a subjective opinion of poster.
Location
Dover, Florida

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New Reviewer
Extended Stay America - Hotel refund
Extended Stay America - Hotel refund
We stayed at this location twice and on our second stay we had issues with our booking but had a friend a couple doors down that was on their way out let us pass out in the room they had til morning until our reservation was situated. Mind you that was past 3am. We go...
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ID
#3238452 Review #3238452 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Loss
$70
Preferred solution
Full refund
New Reviewer

Stuff stolen out of my room l.

Personal things was stolen out of room and instead of the manager Cat y Wingler helping she chose to be rude and not assist then tells me I can just get out this is unacceptabled.

User's recommendation: Don't go to the one on wake forest rd very dirty and not safe.

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ID
#3236587 Review #3236587 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer
We just got an awesome on the north side by the room and you seem to say and my girlfriends pregnant were trying to get a room we were traveling for a long time and she needs to rest and theyre making us wait another 45 minutes out here in the car and wont even let us...
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ID
#3219603 Review #3219603 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Discrimination and racism
  • Lazy employees
  • Very rude
Loss
$75
Preferred solution
Full refund
New Reviewer

Was told I was being credited a room

Was told i was being credited a room for a night due to a drug guest harassing me all night banging on my door, and yelling at me threw my door
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ID
#3209293 Review #3209293 is a subjective opinion of poster.
Location
Mishawaka, Indiana
Pros
  • Dont stay
  • Clean
Cons
  • Lied to
Preferred solution
I'd like to receive the credited night that I was told I was getting.

Problem at one of the properties

Elevator being out for almost a week and no offers of any help or to move us to a lower handicap room

User's recommendation: Stay somewhere else.

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ID
#3208858 Review #3208858 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
New Reviewer

Wrongful termination

Extended Stay America - Wrongful termination
Extended Stay America - Wrongful termination
I wasnt told that I was terminated and I worked for my sick time and vacation hours, I was wrongfully terminated over the phone by a manager and not in person and I believe that is very unprofessional, and I would like I file against discrimination,
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ID
#3108396 Review #3108396 is a subjective opinion of poster.
Pros
  • Will sometimes work with you on payments
Cons
  • Managers are raciest and rude
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Well ive stay at Value stay extended stay hotel on watson in warner robins georgia. I stayed there 2 weekends in row the first time was bad, the room was filthy, condom behind bed and toilet paper wasnt in bathroom. I went up front to front desk and take to staff...
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ID
#3092973 Review #3092973 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Cons
  • People loud
  • Staff rude and disrespectful and rooms dirty
Preferred solution
They need to suspended the disrespectful front desk staff, Rebecca. She has no respect for business or customers and they need to work in clean up crew and preping the rooms
Good afternoon My name is Kahlil Muhammad and I and my wife have been residents of the Gibsonton /Riverview. Location since last November 2020. I am in #423 since we have been there we have in encountered many thingsz. However to the point approximately 30 days ago the...
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ID
#3081304 Review #3081304 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Kitchenette
  • Kitchen and dishes with full fridge
Cons
  • No proper housekeeping
New Reviewer

Customer

I'm a guest here at Extended Stay America in La Mirada since March of 2021. When I came here it was a wonderful place to stay but now that we don't have a general manager here on the property anymore, this place is going downhill everything smells the trash, bad plumbing. We have roaches. unsafe environment here people selling drugs, gun selling, prostitution we need some leadership here. I love this place but now it is very unsafe for me to go outside.
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ID
#3068404 Review #3068404 is a subjective opinion of poster.
Location
La Mirada, California
Cons
  • Smells horrid
Preferred solution
Let the company propose a solution
New Reviewer

Approval for funding

We have been trying to get the acting General Manger to look over paperwork that was emailed to another manager who stated she sent it to him because she was unsure how to handle it, this was on Sunday.
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ID
#3055668 Review #3055668 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer
Trip to Long Island to attend brothers memorial svc. My niece booked the room (room 102) Bethpage, Long Is. through Booking.com. I will not stay at your hotel again and let me tell you why: - check in: clerk cant find reservation. Finally found it under nieces name...
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ID
#3028324 Review #3028324 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer
Update by user Oct 20, 2021

•no refund as of now

Original review posted by user Oct 20, 2021
Very dissatisfied with my experience. Was not told or advertised that after paying for the room that you had to pay a deposit of $102 that would be refunded after checking out. I asked specifically how long it would be before I should expect to see...
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ID
#2991779 Review #2991779 is a subjective opinion of poster.
Cons
  • Bathroom nasty
Loss
$102
Preferred solution
Let the company propose a solution

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