Extended Stay America - Refrigerator keeps freezing my food and they say there’s nothing they can do about it also one of the front desk clerks that doesn’t normally work at this facility is very rude,arguing w/tenants +more
My refrigerator keeps freezing my food maintenance man has been in here said theres nothing he can do. One of the desk clerks that normally does not work here is very rude she was yelling and arguing with other tenants she kicked adult teens out of the workout room and then read the board because she didnt know what the rules were. The elevator is out here and has been for quite some time so other tenants were using the customer carts to roll in the stairwell and take their belongings up but not returning the carts. I notified the girl at the front desk that there were two carts in the stairwell that needed to be moved because of safety issues. An hour went by and then there were three in the stairwell, I then realize that she was not going to get them so I rolled them down the hallway and put them in the lobby because I was cooking pasta in my room and had to turn my pasta off. She yelled at me and said maam maam you cant leave those carts there its a safety hazard. I replied back its a safety hazard for three of them to be in the stairwell where nobody can walk up and down the stairs or get in the doors. Ive then returned to my room turned the pasta off went back out into the lobby and put the carts back where they were supposed to because she was too lazy to do so. I then walked away and said aint this a *** she took it as I was calling her a *** I did not call her a *** I knew she had called management and was prepared to talk to them the next morning. I didnt get the first word out of my mouth before management said that I was very disrespectful and that I was wrong. Ive then said can I please tell you my side of the story so I did. She still said I was being very disrespectful to her. My understanding in most situation the customer is always right. The manager and I were good but I think shes lost a lot of respect for me and I in turn have for her. I would really like to have my refrigerator fixed because I cant keep food in it it keeps freezing and theyre not gonna replace anything.
I am living here and have been here since July because Im going through a divorce and my husband kicked me out of the house and I am disabled. I dont want to leave here because its close to my house and its hard to find a place to live right now in this area. So I am basically stuck here but I like it here I like all the employees with the exception of the lady they brought over from another facility because theyre shorthanded.
Katrina Rice Lawson
Location: Dover, Florida
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