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Contact Extended Stay America Customer Service

Extended Stay America Phone Numbers and Emails

Toll-Free Number:

  • (800) 295-3339
Call customer service
Send Message

Customer Service:

  • (980) 345-1916
  • (980) 345-1600

Guest Relations:

  • (877) 651-2124

Sales/ Reservations:

  • (800) 804-3724
    Toll Free

Extended Stay America Emails:

Events/ Guest Relations
Investors/ Franchising
Sales/ Reservations
dataprivacy@extendedstay.com
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Extended Stay America Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Extended Stay America Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email

  • The best phone number to call Extended Stay America is 8002953339. 42% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Extended Stay America may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Extended Stay America?

Most Popular Number:

(800) 295-3339
Total calls: 585 Issues resolved: 3 Last call: Nov 23, 2025

The Extended Stay customer service number for reservations is 1-800-804-3724. The support advisors at this helpline will explain the rules of your stay and help you find a place according to your preferences and budget. The Extended Stay America phone number for Guest Relations is 1-877-651-2124. You can call this phone line for general information about the company and its services. The Extended Stay America customer service assistants are ready to answer your questions and help you solve your issues. You can also call the company’s Help Center for booking tips and information about Promotions, Discounts, and Rewards Program. The same contact can be used for the Privacy Policy inquiries.

The Extended Stay America email for customer support inquiries is guestrelations@extendedstay.com. You can send your questions, complaints, and compliments to this address, and the customer care team will respond, providing information or offering ways to resolve the problem as soon as they study your request. To discuss a particular commission, write to tacinquiries@extendedstay.com. The Extended Stay America corporate office email you can use to learn about investment opportunities is investorrelations@extendedstay.com. The Privacy Policy inquiries and Data Protection requests can be sent to the following Extended Stay corporate email: dataprivacy@extendedstay.com. Alternatively, you can email the company representatives using the online form on their Contact Us page.

The Extended Stay America address to reach their corporate office is Extended Stay America, 11525 N. Community House Road, Charlotte, North Carolina 28277, United States. You can send official correspondence and documentation to the Extended Stay headquarters. The customer service team is also ready to handle clients’ concerns, complaints, and suggestions sent to this address. If you have questions regarding Data Protection, mail them to the Privacy Officer at 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, NC 28277, United States.
You can also check the Extended Stay America locations on the official website. Click the Locations button at the top of the homepage and select the area you are interested in.

PissedConsumer Club

Contact Information

Extended Stay America Website:

Extended Stay America Help Center:

Corporate Office Address:

Extended Stay America
11525 N. Community House Road
Charlotte, North Carolina 28277
United States

Extended Stay America Customer Service Reviews

1.3 / 5
Bad
See all 476 reviews
SCOTT D Zlx
EXTREMELY POOR CUSTOMER SERVICE

I HAD AN ISSUE AT THE SAUGUS/BOSTON EXTENDED STAY ON SAT OCT 11. I CALLED YOUR GUEST RELATIONS AND EVENTUALLY SPOKE TO A SUPERVISOR ABOUT ISSUES AT THE HOTEL.

THEY INFORMED ME TO CALL ON MONDAY BUT THEY WERE DOCUMENTING THE ISSUE. I CALLED MONDAY AND TOLD GUEST RELATIONS AGAIN WHAT HAPPENED. AND THEY SAID SOMEONE WOULD GET BACK TO ME. NOTHING I THEN CALLED AGAIN ON TUESDAY AND ASKED TO SPEAK TO THE DISTRICT/REGIONAL MANAGER WHO I WAS TOLD WAS A RYAN PALMIERI AND HE WOULD DEFINATELY BHE CALLING ME BY THURS.

TO THIS DAY TUES OCT 21 I STILL HAVE NOT HEARD BACK. THIS IS EXTREMELY POOR CUSTOMER SERVICE AND I WILL BE CONTINUING TO ESCALATE THIS UNTIL I EVENTUALLY GET THE CEO-SOME HOW AND WAY.

Shanay Kxq
Charges and kicked out for no reason

Attendant went into our room when we weren't there and we found our stuff had been moved around and when we got back to the hotel they told us we had to check out and we were being charged for our service dog that we have I think I should be compensated and reimbursed for my complete stay or I can go a different way about this whole deal

How Good is Extended Stay America's Customer Service?

Vinson L
Vinson L
Feels Disappointed | Aug 14, 2024

Cotton to the core,, ESA has to hire new employees and be serious about reprimands or theft will continue at it highest form. Guests are victims.

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Ansh Nxo
Ansh Nxo
Feels Disappointed | Apr 09, 2024

I still have not been refunded for the night I paid for and did not stay.

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Khalid Xaf
Khalid Xaf
Feels Disappointed | Oct 23, 2023

Young front desk attendants, just don't care. Obviously have no training in customer service. Weekends sign is up, they are not available, all they do is eat. Don't help disable seniors. Don't tell the truth to Mgr. Customer is always guilty. Their rules don't make sense.

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Martina J Wma
Martina J Wma
Feels Disappointed | Sep 11, 2023

Never talked to anyone at all!

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Briceson Mhf
Briceson Mhf
Feels Disappointed | Aug 26, 2023

The faucet in the bathroom was clogged and dripping continuously. I came home from work at 5pm to a flooded room, sneakers and luggage was ruined. Aside from this, the room was filthy and smelled like dog *** so badly but when I checked in I was told this was the last and only available room and they could refund me but that’s the best they could do. I was stranded with all my things and no where else to go, so I took the room and didn’t complain about anything until I came home to my personal belongings being destroyed.
I was told I’d be issued a full refund for that two night stay of $181.15 which has still not gone back to my card. I opted to stay several more days once the sink was fixed - thinking they showed understanding by the refund and that is have another nights stay or two to afford.
Nothing was or has been done and I’m so upset. I don’t know who to speak with.
I’m usually super easy going with this stuff and not a Karen but I don’t know who to get assistance from. They refuse to acknowledge The issue even though I have documented photos, phone calls, emails sent and the names of the employees on all of the shifts I called complaining and asking to be moved the first nights.

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Sury Gxc
Sury Gxc
Feels Disappointed | Apr 22, 2023

This place is awful! They tell you one thing online and don't honor it! I have spent over 2000 dollars at this place and haven't even been here a month. The first room we were in started leaking from the ceiling and they said we put in a work order... They didn't offer to move us or any money back or anything! And when I say leaking I mean flooding!!! Ruined my clothes it took a front desk agent looking at before we were moved! And saying "you have been living in here". Then they moved us to probably the most disgusting room in the entire hotel. This place is gross and probably should be shut down

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Summary of Extended Stay America Customer Service Calls

1.4K TOTAL
CALLS
04:59 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Extended Stay America?

Product/ Service Question:

  • “Complaint”
  • “Complaints”
  • “Roaches, no internet for 5 days, nasty room”

Staff Question:

  • “Terrible service, need to speak to someone”
  • “Very dissatisfied with hotel & manager”
  • “Mistreatment in hotel harassment disrespected by staff as was my child”

Request for Information Question:

  • “Checking if you have handicap rooms, with shower chair/ hand held shower sprayers?”
  • “I am trying to get in contact with someone about my 401 k i have not received when I left the company. I have been trying to contact someone about this issue but I have been unable to get in touch with anyone. Can you please assist me with this matt.”
  • “Need help”

Payments and Charges Question:

  • “Charges on my card”
  • “Charges and kicked out for no reason”
  • “Over payment”

Refund Question:

  • “Refund has not been reviewed”
  • “Refund or replacement”
  • “Refunds”

Employment Question:

  • “Employment verification”
  • “Employee is smoking marijuana on the job”
  • “I got a job in an Arizona extended stay of america, but after itching like crazy for the two days i worked there, i also noticed a bunch of bites on my arms, face, neck,etc. The manager said they dont have bed bugs, i think they do.”

Account Question:

  • “There was 131$ just taken from my account, I have not stayed at this hotel in months.”
  • “Can't get in my room”
  • Locked out of room for hours no one at desk

Activation/ Cancellation Question:

  • “Cancel reservation”
  • “Cancel my reservation”
  • “Cancel stay money dispute”

Shipping and Delivery Question:

  • “Missing package”
  • “Roaches at your hotel did not get refund”
  • “I've been at this location for almost 7months and I want to see an out getting a set rate for monthly”

Return/ Replace Question:

  • “Rate change”
  • “No return call from you”
  • “Trying t0 change bank information”

Cards Question:

  • “Constantly inactivating my key card by management because I made a noise complaint..”
  • “My wife got a card from one of your closet racks in Extended Stay America”
  • “My money has not been put back on my card sense April third”

Website/ Application Question:

  • “19-79299 application is incomplete. It not lowing me to finish app”
  • “Honoring websites price..UP TO 50% is never near that”

Other Question:

  • “Power is out”
  • “Tengo problema con el aire acondicionado desde agosto 8 ,2025. Me Disen que las personas están de descanso que hasta el lunes y por el momento que boy hacer con tanto calor deben tener trabajadores las 24 horas. Es demasiado calor en el cuarto”
  • “Stole items”

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