Contact Extended Stay America Customer Service
Extended Stay America Phone Numbers and Emails
Toll-Free Number:
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(800) 295-3339
Customer Service:
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(980) 345-1916
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(980) 345-1600
Guest Relations:
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(877) 651-2124
Extended Stay America Emails:
Extended Stay America Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Extended Stay America Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Extended Stay America is 9803451916. 42% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Extended Stay America may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Extended Stay America Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Extended Stay America is 9803451916. 42% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Extended Stay America may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Extended Stay America mainly because of product/ service, request for information and staff.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Extended Stay America is GuestRelations@extendedstay.com. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Extended Stay America Website:
Extended Stay America Help Center:
Corporate Office Address:
How Good is Extended Stay America's Customer Service?
Summary of Extended Stay America Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Extended Stay America?
Product/ Service Question:
- “Bed Bugs Bitting and found”
- “Im beung kicked out my room because of a leak that im not responsible for”
- “Want to file a formal complaint”
Staff Question:
- “Front desk being really rude unacceptable”
- “Terrible motel terrible customer service”
- “To inform the public that ESA hires thieves to terrorize their guests on command. So unprofessional, so unethical, so degrading, so dishonest. Maybe ESA needs to hire a new CEO and retrain and rehire everyone. ESA has employees whom are thieves”
Request for Information Question:
- “They need to come fix my bathroom and got a crack inside my floor I've been complaining about my floor my floor going on a month now no one has came and seen it well they sent it but they ain't do nothing about it”
- “Speak to and agent”
- “I need to speak with management..”
Payments and Charges Question:
- “Unauthorized charge”
- “I overpaid for a week and didn't stay the week.”
- “Dispute”
Refund Question:
- “GM is refusing to refund hotel occupancy taxes and book my room without making me pay taxes”
- “Complaint and refund”
- “Want refund for 2 days”
Employment Question:
- “Employment verification”
- “Employee is smoking marijuana on the job”
- “I got a job in an Arizona extended stay of america, but after itching like crazy for the two days i worked there, i also noticed a bunch of bites on my arms, face, neck,etc. The manager said they dont have bed bugs, i think they do.”
Account Question:
- “There was 131$ just taken from my account, I have not stayed at this hotel in months.”
- “Can't get in my room”
- Locked out of room for hours no one at desk
Shipping and Delivery Question:
- “Missing package”
- “Roaches at your hotel did not get refund”
- “I've been at this location for almost 7months and I want to see an out getting a set rate for monthly”
Activation/ Cancellation Question:
- “Cancel my reservation”
- “Cancel stay money dispute”
- “Booking cancelation”
Return/ Replace Question:
- “Rate change”
- “No return call from you”
- “Trying t0 change bank information”
Cards Question:
- “Constantly inactivating my key card by management because I made a noise complaint..”
- “My wife got a card from one of your closet racks in Extended Stay America”
- “My money has not been put back on my card sense April third”
Website/ Application Question:
- “19-79299 application is incomplete. It not lowing me to finish app”
- “Honoring websites price..UP TO 50% is never near that”
Other Question:
- “Check in issue”
- “Nobody at front desk”
- “911”
Compare Extended Stay America Customer Service To
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