Extended Stay America Phone Numbers and Emails

Toll-Free Number:

  • (800) 295-3339
  • Total calls: 262
  • Issues resolved: 1
  • Last call:

Customer Service:

  • (980) 345-1916
  • (980) 345-1600

Guest Relations:

  • (877) 651-2124

Sales/ Reservations:

  • (800) 804-3724
    Toll Free

Extended Stay America Emails:

Events/ Guest Relations
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Extended Stay America Contact Information

Extended Stay America Website:

Extended Stay America Help Center:

Corporate Office Address:

Extended Stay America
11525 N. Community House Road
Charlotte, North Carolina 28277
United States
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Extended Stay America Rating Based on 206 Reviews

Rating details

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Customer service
Quality of Accommodation
Facilities and Services
Price Affordability

Rating stats

Rating trend

Summary of Extended Stay America Customer Service Calls

01:40 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Extended Stay America Customer Service?

Refund Question:

Staff Question:

  • “Bad service/abuse of authority”
  • “Customer service of how mannager. Talk which was ver yrude”
  • “Poor service”

Request for Information Question:

  • “Need to speak with corporate”
  • “I need to speak with management..”
  • “To talk about a bill”

Payments and Charges Question:

  • “Charged without consent”
  • “Overcharged”
  • “Fraudulent charges and harrassment”

Product/ Service Question:

  • “Complaint bought wifi that doesn't work!!”
  • “Told my child has to draw with chawk on the road vs sidewalk infrot of door”
  • “I stayed at one of your facilities in Houston Texas from Monday to Thursday morning with the AC barely working the people there working a very rude towels were dirty I had to go and buy my own personal towels and a fan and I feel like I should receiv”

Employment Question:

  • “My last paystub from working there”
  • “My investment in company 401 k plan”
  • “W2”

Activation/ Cancellation Question:

Shipping and Delivery Question:

  • “I not received my last paycheck on my ADP total pay card bn 2 weeks gtg run around”
  • “Because I have not received my 100.00 deposit”
  • “Have not recieved W2 forms to file my taxes”

Website/ Application Question:

  • “19-79299 application is incomplete. It not lowing me to finish app”
  • “Honoring websites price..UP TO 50% is never near that”

Cards Question:

  • “My wife got a card from one of your closet racks in Extended Stay America”
  • “My money has not been put back on my card sense April third”

Account Question:

  • “Was banned in 07/01/2021 for smoking and i dont even smoke. I need to clear my name off the do not rent list so i can rent a room for today. The charge was incorrect . I need to get a room today. . I need to clear”

Other Question:

  • “I am having a problem with a neighbor in the community in which I live.”
  • “Very unhappy with extended stay in Lombard”
  • Hotel refuses to issue a room key


Top Extended Stay America Services

Customer Care, Sanitary Conditions, Room Booking

Top Extended Stay America Products

Room, Facility, Shower Facility

Extended Stay America Pros and Cons

Pros: Non, Location and pricing, Dont stay there, Mangament, Location

Cons: Poor customer service, Rooms are not clean, Unprofessional staff and management, Staff unprofessional, Staff

Related Companies

Extended Stay Hotel


Extended Stay America is a chain of hotels in the US. The corporate head office of the company is located in Charlotte, North Carolina. With close to 70000 rooms in total, Extended Stay America has more than 600 hotels in Canada and The United States. The company offers 10% of discount for early bookings. At Extended Stay America, visitors will find grab and go breakfast, fully equipped kitchens, laundry, pool, and hot tubs, etc. Other facilities and amenities of Extended Stay America include shuttle, meeting room, fitness studio, and free WiFi.

Extended Stay America reviews and complaints

Extended Stay America is ranked 235 out of 1427 in Hotels and Resorts category

Area Served

USA, Australia

Payment Methods

VISAMasterCardAmerican Express

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