Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I will write a complaint every single day until I get reimbursed for my first month or a month or 2 free stay. I am at the Vantage Point Drive location in Dallas Texas and this hotel is nothing short of a nightmare.

I have been here since December 18th and it started in the worst way possible and only getting worse. Im here because it is the cheapest hotel in Dallas and my reservation is supposed to be until June 18,2022. This entire week we were out of water the majority of the day. I am not paying to live somewhere without water.

I could not even get the necessities that my room is supposed to come with. I did not have a microwave or drawers so after a week I had to move me and my daughter a whole new room. What an inconvenience. Just to come to another room where the microwave went out in one week.

I do not have pots, pans, dish rack, coffee pot or any of the items an Extended Stay is supposed to provide. If i hadnt have bought a toaster oven, me nor my child would be able to even eat! No dishes either. I had to buy all of it.

They never provide toilet paper, clean linen or towels and wash clothes and have begged for typical room cleaning and clean linen and have not gotten it once. I have been here for a month and this experience is a complete NIGHTMARE.

If something is not done financially I will be taking this entire situation to court. I have recorded and taken pictures of EVERYTHING!

User's recommendation: Do not stay at Vantage Point Drive location in Dallas.

Preferred solution: Price reduction.

Location: Austin, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

This location has a 1 star rating on yelp. You have to really work hard to obtain a 1 star rating (42 reviews) on yelp. If you can get a refund I would definitely go somewhere else.

Guest

Then leave. You don't get to just stay there and expect a bunch of stuff for free.

If it is so bad then leave.

I get it's cheap dollars-wise but it isn't cheap if there are all these problems. Find somewhere else.

Extended Stay America Reviews

  1. 163 reviews
  2. 62 reviews
  3. 34 reviews
  4. 9 reviews
  5. 10 reviews
Extended Stay America reviews