Extended Stay AmericaComplaints and Reviews

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We checked in on July 5th upon check in my husband had requested extra linen due to fact we had our three children with us, dishware and coffee pot, when when placed into room 351 it was half cleaned, the kitchen sink was broken water was leaking all over floor, tub would not drain my husband called front desk which caused your staff to have to give us another room. We were then given room 355, once in this room we sent our son to front desk to... Read more

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Extended Stay Hotels in Nashville, TN are a dump. My stay at elm hill Pike was the worse place you can stay. The room was dirty. Spit on the wall chewing tobacco never cleaned up. Microwave still had grease or butter on it. No hangers? Had to ware flip flops or shoes all the time nasty carpet. The place is not as good as the picture they give you on line. If you can get someone at the front desk to answer your complaints, it... Read more

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3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up and I found out I now have fluid on my right knee. Told the manager Alonzo he did nothing. He lied and told me he sent a notice of injury to corporate which he never did. We also complained to him about bed bugs and flea's in the rooms and nothing was done. A gnetleman was bit by a bed bug and ha to go to the hospital to have it... Read more

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Extended Stay America - Review from Anaheim, California
1 of 8

Angry consumer. After paying to stay for 30 days I've been staying at the extended stay America on 1031 pacific center Anaheim calif. After noticing red marks and a rash after several nights in this hotel I decided to do my own observation only to find my room had numerous bed bugs in the mattress the cleaning personnel doesn't even check for bed bugs or anything. So in the mean time I was getting bit daily. Un aware of what was... Read more

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When checking in at Homestead Studio Suites Hotels - Eden Prairie, MN , the hotel manager asked a ton of odd questions: Why I was staying there?, Did I just get off work? Where was I from? Not chit chat, but more like an interrogation. I go down later to the front desk and the guy behind the counter starts to ask the same kind of questions: Did I just get off work? Where do I work? What do I do there? I thought I was just checking into a hotel,... Read more

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